Terms of Service

Effective Date: October 15, 2025

These Terms of Service (“Terms”) govern the provision of marketing consultancy services by Parker B2B Marketing Consultants (“we,” “our,” or “us”) to clients (“you” or “client”) in Canada. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

We offer marketing consultancy services on a project basis, hourly consulting, or through ongoing retainers. The scope and specifications of the services will be defined in a written agreement or proposal prior to commencement.

2. Client Responsibilities

Clients agree to:

Provide accurate, complete, and timely information necessary for service delivery
Respond promptly to requests for feedback, approvals, or required materials
Provide access to branding materials, platforms, or accounts as needed
Use deliverables only for lawful and authorized purposes
Website hosting and IT service providers

3. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during the engagement, including strategies, data, and trade secrets, and to not disclose such information without prior written consent, except as required by law.

We do not sell your personal information

4. Fees and Payment

A non-refundable partial deposit is required before beginning services.
Remaining balances are due within thirty (30) days from the date of invoice (“Net 30”).
Payments are non-refundable; however, at our sole discretion, credits toward future services may be offered in lieu of refunds.

5. Intellectual Property

All intellectual property rights for strategies, campaigns, reports, and materials created by us remain our sole property unless otherwise agreed in writing. Upon full payment, clients receive a non-exclusive license to use deliverables for their business purposes.

6. Indemnification

You agree to indemnify and hold harmless our consultancy from any claims, damages, liabilities, or expenses arising from your use or misuse of our deliverables, or from inaccurate information provided by you.

7. Termination and Suspension

Either party may terminate the agreement upon thirty (30) days’ written notice. We may suspend or terminate services immediately if there is a breach of terms or non-payment. Upon termination, all fees for services performed up to that date become payable.

8. Social Media and Account Access

If access to social media accounts or third-party platforms is required, you agree to provide necessary credentials or admin rights. We are not responsible for unauthorized access or changes made outside the scope of agreed services.

9. Performance Metrics and Disclaimers

While we apply expertise and industry best practices, we do not guarantee specific marketing results, revenue, or performance outcomes. Results depend on many variables beyond our control.

10. Compliance and Legal Requirements

Our services comply with applicable marketing, advertising, and privacy laws, including Canadian anti-spam legislation (CASL). You are responsible for ensuring your use of deliverables complies with all relevant laws.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and applicable Canadian law.
In case of disputes, parties agree to first attempt resolution through negotiation or mediation.
If unresolved, disputes may be settled through arbitration or in the courts of British Columbia at our election.

12. Modifications

We reserve the right to amend these Terms at any time. Continued use of our services constitutes acceptance of any changes.

13. Subcontracting

We may engage qualified subcontractors to perform services on our behalf. You agree that such subcontracting does not relieve us of our obligations under this agreement. Any additional costs associated with subcontractors will be disclosed and approved by you in advance.

14. Portfolio Use and Testimonials

We may use your company name, logo, and non-confidential project details in our marketing materials, website, and portfolio unless you expressly prohibit such use in writing. We may also request permission to provide testimonials from you for promotional purposes.

15. Non-Competition and Exclusivity

Unless otherwise agreed in writing, we reserve the right to provide marketing services to other clients, including your competitors. This agreement does not grant exclusive rights or imply non-competition restrictions.

16. Insurance

We maintain professional liability insurance appropriate to the services offered. Proof of insurance can be provided upon request.

17. Force Majeure

Neither party shall be liable for delays or failure to perform resulting from causes beyond their reasonable control, including natural disasters, government actions, or internet outages. The affected party shall notify the other promptly and make reasonable efforts to resume performance.

18. Approval Process

You will have ten (10) business days to review and provide feedback or approval on deliverables. If no response is received within this period, deliverables may be deemed approved, and work will proceed accordingly. Approval time beyond ten (10) business days is acceptable if previously agreed upon in writing.

19. Data Protection and CASL Compliance

We commit to complying with all applicable Canadian privacy laws, including PIPEDA and the Canadian Anti-Spam Legislation (CASL), especially regarding email marketing and digital communications. You agree to provide accurate consent documentation and comply with applicable laws for marketing materials created or managed on your behalf.

20. Termination for Convenience

Either party may terminate this Agreement for convenience by providing thirty (30) days’ written notice. Upon termination, you agree to pay for all services rendered and expenses incurred up to the effective date of termination.

21. Marketing Claims Indemnification

You warrant that all information, claims, and content you provide to us for marketing purposes are accurate, compliant with applicable laws, and do not infringe on third-party rights. You agree to indemnify and hold us harmless from any claims or damages arising from such content.